Today the centre is open
10:30 am – 4:00 pm
At Prospect Centre, the safety and security of our customers, retailers, staff and visitors is extremely important to us.
Prospect Centre is managed by Packhorse Management Services Limited, which operates a range of security and surveillance measures across the Centre and its car park. These measures include CCTV, Automatic Number Plate Recognition (ANPR) and facial recognition technology.
Our surveillance systems are used for legitimate purposes including public safety, crime prevention and detection, protection of people and property, incident investigation and, where applicable, the management and enforcement of car park terms and conditions.
We recognise that surveillance technologies involve the collection and processing of personal information. We are committed to using these systems responsibly, proportionately and in accordance with applicable UK data-protection legislation.
CCTV cameras operate throughout relevant communal areas of Prospect Centre, including public walkways, entrances, exits and other areas where surveillance is considered necessary for safety and security purposes.
CCTV may be used to:
CCTV is operated for security and operational purposes and is not used for advertising or marketing purposes.
Individual retail occupiers may operate their own CCTV systems within their premises. Those systems are separate from the CCTV operated by Centre Management, and the individual retailer is responsible for its own processing of personal data.
Centre Management is responsible for CCTV covering the communal areas under its control.
The Prospect Centre car park operates a barrierless parking system.
Automatic Number Plate Recognition (ANPR) cameras operate at relevant entrances and exits and may capture images of vehicles, including vehicle registration numbers, when entering and leaving the car park.
Depending on the circumstances, the car park system may collect:
ANPR may be used to:
The information collected through the car park system may be processed by or on behalf of the organisation responsible for parking management and enforcement.
Where the applicable contractual parking terms have been breached, the relevant parking management company may take enforcement action.
This may include obtaining registered keeper information from the Driver and Vehicle Licensing Agency (DVLA)where there is a lawful basis to do so and issuing a Parking Charge Notice (PCN) in accordance with the applicable parking terms.
Further information about the processing of personal data associated with parking enforcement can be found in the privacy information provided by the relevant parking operator.
[INSERT PARKING OPERATOR / CIVIL ENFORCEMENT PRIVACY POLICY LINK]
As part of our wider security and crime-prevention measures, Prospect Centre may use facial recognition technology alongside CCTV.
The technology analyses images captured by designated CCTV cameras and compares them against a specific, controlled security watchlist.
The watchlist may contain images of individuals where there is a documented and appropriate security or safety reason for their inclusion.
Where the system identifies a potential match, an alert is generated for review by an appropriately trained member of our security team.
A facial recognition alert or potential match is not confirmation of an individual’s identity.
Security personnel must undertake appropriate checks and consider the circumstances before any action is taken.
The technology does not, by itself, determine that an individual has committed an offence or automatically determine what action should be taken.
Facial recognition may assist us with:
We seek to use facial recognition in a targeted, necessary and proportionate manner, taking into account the potential impact on individuals’ privacy.
Depending on which surveillance system is involved, we may process:
Where facial recognition is used to uniquely identify an individual, biometric information may constitute special-category personal data under UK data-protection law.
We apply appropriate safeguards to the processing of such information.
Packhorse Management Services Limited takes its responsibilities under the UK GDPR and Data Protection Act 2018seriously.
Our surveillance activities are subject to appropriate safeguards, which may include:
Where biometric recognition is used, the Centre will ensure that the necessary legal requirements and safeguards are addressed before and during processing.
CCTV footage, ANPR information, facial recognition information and associated security information are retained only for as long as necessary for the purpose for which they were collected, subject to applicable legal, regulatory and operational requirements.
Retention periods may vary depending on the type of information and the reason it has been collected.
CCTV retention period: 28 Days
ANPR retention period: 90 Days
Facial recognition/watchlist retention period: 30 Days
Information may be retained for longer where this is necessary, for example, in connection with an ongoing incident, investigation, legal claim or law-enforcement request.
When information is no longer required, it will be securely deleted or otherwise disposed of in accordance with our retention procedures.
Access to CCTV, ANPR and facial recognition information is restricted to authorised personnel who have a legitimate reason to access it.
This may include appropriately authorised Centre management and security personnel.
Information may also be shared with relevant third parties where there is a lawful basis to do so.
This may include:
Information may be shared where necessary to investigate or prevent crime, respond to an accident or incident, protect individuals or property, comply with a legal obligation, or otherwise where permitted by law.
CCTV footage is not released or displayed to members of the public, customers or the media on request.
Where an individual wishes to obtain personal information relating to themselves, they may make a Subject Access Request (SAR).
A request should be made directly to the Centre’s designated data controller/contact rather than to individual security guards or control-room operators.
Security personnel and control-room staff are not authorised to provide or display CCTV footage directly to members of the public.
Requests will be considered in accordance with applicable data-protection legislation. There may be circumstances in which footage cannot be provided, for example where disclosure would adversely affect the rights of another individual or where a legal exemption applies.
Facial recognition technology may generate an automated alert where a potential match is detected.
However, a facial recognition alert does not by itself result in an automated decision about an individual.
Potential matches are reviewed by appropriately trained security personnel before any appropriate action is considered.
Depending on the circumstances and applicable legal requirements, you may have rights in relation to personal information processed by Prospect Centre.
These may include the right to:
These rights are subject to certain legal limitations and exemptions. In particular, specific restrictions may apply where information is processed for the prevention or detection of crime.
Further information is available in our Privacy Notice.
We take appropriate technical and organisational measures to protect information collected through our surveillance systems against unauthorised access, loss, misuse, alteration or disclosure.
Access to surveillance systems is restricted and monitored in accordance with our security procedures.
We do not sell CCTV, ANPR or facial recognition information and do not use this information for advertising or direct marketing.
If you have questions about CCTV, ANPR or facial recognition at Prospect Centre, or wish to exercise your data-protection rights, please contact:
Prospect Centre Management
Packhorse Management Services Limited
Email: craig@phmsltd.com
6Telephone: 07561 230 62
Data Protection Contact / DPO: Craig@hmsltd.comp
If you have concerns about how your personal information has been processed, we encourage you to contact us in the first instance so that we can investigate your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data-protection regulator.
[INSERT ICO WEBSITE LINK]
This policy should be read alongside the Prospect Centre Privacy Notice and any specific privacy information provided by third-party service providers, including the relevant parking operator.
The precise lawful bases, special-category conditions, retention periods, data-controller arrangements, parking operator details and contact information should be confirmed by Packhorse Management Services Limited before this policy is published.
Policy owner: Packhorse Management Services Limited
Location: Prospect Centre, Hull
Last reviewed: 01/09/2026
Next review: 01/04/2027
Version: 4
GDPR
This Privacy Policy was published 01 May, 2024. At Packhorse Management Services Limited we are committed to protect and respect your privacy in compliance with EU- General Data Protection Regulation (GDPR). This privacy policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This privacy policy applies to the use of our services and to our sales, marketing and customer contract fulfilment activities. It also applies to individuals seeking a job at NewRiver Retail Property Unit Trust.
Who are we? Packhorse Management Services Limited is a leading property managing company,. specialising in the UK retail sector Our company’s headquarters is located in London, UK. The headquarters’ registered office address is 20 Packhorse Walk, Pachorse Centre, Huddersfield, HD1 2RT
We collect and use personal data mainly to perform direct sales, direct marketing and customer service. We also collect data about suppliers, partners and persons seeking a job or working in our company.
We may use your information for the following purposes:
The collection of personal data based on consent from the data subject will be done by using “Consent Forms” that will store documentation related to the consent given by the individual. Individual consents will always be stored and documented in our systems.
We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.
We may use personal data if it is considered to be of legitimate interest, and if the privacy interests of the data subjects do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest between Packhorse Managament Services LTD and the individual person has been identified. This legal basis is primarily related to our sales and marketing purposes. We will always inform individuals about their privacy rights and the purpose for collecting personal data.
We collect name, phone number, title and email address, in addition to your company’s name and contact information. We may also collect feedback, comments and questions received from you in service-related communication and activities, such as meetings, phone calls, documents, and emails. From our websites we may collect IP-address and actions taken on the site.
If you apply for a job at Packhorse Managament Services LTD, we collect the data you provide during the application process. Packhorse Managament Services LTD does not collect or process any special categories of personal data, such as public unique identifiers or sensitive personal data.
We store personal data for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws.
This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. We may process data for statistical purposes, but in such cases, data will be anonymized.
You have the following rights with respect to your personal data:
Any query about your Privacy Rights should be sent to craig@phmsltd.com
We use cookies and web beacons (‘Website Navigational Information’) to collect information as you navigate the company’s websites. Website Navigational Information includes standard information from your web browser, such as browser type and browser language; your Internet Protocol (“IP”) address; and the actions you take on the company’s websites, such as the web pages viewed and the links clicked.
This information is used to make websites work more efficiently, as well as to provide business and marketing information to the owners of the site, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and prevent security threats and abuse. If used alone, cookies and web beacons do not personally identify you.
We do not share, sell, rent, or trade your information with any third parties without your consent, except from what is described below:
We may pass your information on to our distributors, agents, sub-contractors and other associated organizations with the purpose of them providing services to you on our behalf.
We will disclose your personal information if required by law or if we, as a company, reasonably believe that disclosure is necessary to protect our company’s rights and/or to comply with a judicial proceeding, court order or legal process. However, we will do what we can to ensure that your privacy rights continue to be protected.
Packhorse Managament Services LTD reserves the right to amend this privacy policy at any time. The applicable version will always be found on our websites. We encourage you to check this privacy policy occasionally to ensure that you are happy with any changes.
If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our websites prior to the change taking effect.
If you are unhappy with the way in which your personal data has been processed, you may contact craig@phmsltd.com
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example, if on a previous visit you went to our blog pages, we might find this out from your cookie and highlight similar stories on your second and subsequent visits.
Please note that during your visits to our website you may notice some cookies that are not related to directly to us. When you visit a page with content embedded from YouTube, or one which has a “Share” button, you may be presented with cookies from these websites. We have no control of these cookies and you should check the third party websites for more information about these.
We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by this site, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address anonymously on its servers in the US, and neither NewRiver Retail Property Unit Trust or Google associate your IP address with any personally identifiable information. These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
| Cookie | Type | Description | Duration |
| _ga | Analytics | This cookie is installed by Google Analytics. | |
| The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. | |||
| 2 years | |||
| _gid | Analytics | This cookie is installed by Google Analytics. | |
| The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form. | |||
| 1 day | |||
| _gat | Performance | This cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites. | |
| 1 minute |
DATA COLLECTION
The information and opinion you provide as part of this survey is not linked to you personally in any shape or form – these answers are completely anonymous. If you wish to contact us directly with regards to an experience and would like a response, please use the contact form.
WHEN ENTERING PERSONAL DATA
PRIZE DRAW
The personal data (name and email address) that you can optionally add to enter the prize draw will not be used in conjunction with your results and the data is stored separately. Once the prize draw is completed, your data will be destroyed. We will only contact you to notify you if you have won the competition. Your data will not be sent to third party providers.
NEWSLETTER
The personal data (name and email address) that you can optionally add to receive our newsletter will not be used in conjunction with your results and the data is stored separately. This data will be used to contact you regarding offers, events and opportunities in relation to our centre. Your data will not be sent to third party providers.
